Pipedrive vs Salesforce

Pipedrive vs Salesforce: Prices, Features, and Benefits

Are you undecided between Pipedrive and Salesforce? We compared these software solutions to help you make the best choice for your business. Pipedrive versus Salesforce

Pipedrive (Score: 8.2 out of 10):

It's an easy-to-use CRM for small businesses and marketing teams. At an affordable price, this tool will help you maximize your sales.

Salesforce CRM (Score: 7.4 out of 10):

The giant of the sales industry, Salesforce is the most advanced CRM known. This legacy system is designed for large enterprises and comes with a corresponding price tag.

Pipedrive.

What we like:

One of the most affordable CRM solutions   Easy to use with enough practice   Excellent 24/7 technical support.

Could be better:

• No free plan for life

• The basic Essential plan includes branded web forms

• Potential limitations in feature functions

Main features:

• Multiple management features and functionalities

• Sales forecasts and reports

• Email integration

Prices:

• Essential Plan: $15 per month, per user

• Advanced Plan: $29 per month, per user

• Professional Plan: $59 per month, per user

• Enterprise Plan: $99 per month, per user (billed annually with a minimum of 10 users)

Technical support:

• Live chat: 24/7

• Email: 24/7

Ease of use:

• Simple user interface

• Relatively easy for beginners

Salesforce CRM.

What we like:

Choose the features that best fit your business   Many interesting integrations   It's the most popular CRM platform   There are tools for every aspect of your business

Could be better:

• Complex to learn

• Setting everything up is complicated

• Expensive if you want multiple functions

• The interface is tiring and confusing

Main features:

• Many features related to sales, marketing, and customer service

Prices:

• Essential Plan: $25 per month, per user

• Professional Plan: $75 per month, per user

• Enterprise Plan: $150 per month, per user

• Unlimited Plan: $300 per month, per user  

Technical support:

• Online resources

• The higher plans offer 24/7 technical support

• Easy to learn, but difficult to master

Ease of use:

• Simple user interface

• Relatively easy for beginners

Did you know that a study by Nucleus Research found that for every dollar spent, the average return on investment is $8.71?

A good CRM software is essential for your business. It allows a sales team to be much more effective and to know more about the progress of a potential sale and the best way to make contact.

Which CRM software should you choose for your business? On one side, there is Salesforce CRM, one of the most popular on the market. You have probably also heard of Pipedrive, a platform that is quite simple to use as well.

Let's analyze these two options and compare them!

Pipedrive vs Salesforce (CRM): Overview

This is an interesting face-off, as Salesforce is software that focuses on creating a system of powerful solutions that can take your business to another level, while Pipedrive positions itself as a user-friendly CRM platform that all sales teams can utilize and implement within their business.

Who is Salesforce for?

Salesforce tries to accommodate all types of businesses (small and large). It adapts very well to the capacity of the company and its needs. The platform is easy to use with many features.

Pipedrive vs Salesforce (CRM): Features

The features of a CRM platform are the main reasons that allow a business to move to the next level in terms of sales.

What does Pipedrive offer?

One of the most interesting aspects of Pipedrive is that it allows you to stay informed about the progress or status of ongoing deals. The dashboard presents important statistics that enable you to analyze trends and opportunities to improve your sales processes. There is a feature related to activities and goals that allows you to define tasks based on the needs of the business. These tasks can be linked, synchronized, and shared to your calendar or your team's calendar. A direct conversation that can lead to your website is also available so you can connect with potential representatives.

What does Salesforce offer?

Salesforce does a great job of managing everything related to the sales operation. It has a feature that manages opportunities and advancements of a deal that allows for new ideas or strategies to come into play during your sales process.

The software enables you to track delegated tasks and manage them through your sales team's schedule.

With the account management feature, it is possible to track a client and share all kinds of information with them or/and your team.

The contract management feature keeps all contracts and other important documents in one place while the product management feature organizes all related information.

Finally, the case management allows extending customer service to social platforms (social media).

Results

Winner: Salesforce

It's hard to beat Salesforce when it comes to features. We rated them 10 out of 10 in this area. Pipedrive has great features that a sales team would be happy to have, but Salesforce is a step above in this field.

Pipedrive vs Salesforce (CRM): Support

Customer support service is crucial for the success of a business. Both of these software solutions have different ways of managing their customer support service.

What does Pipedrive offer?

Most CRMs usually offer customer support if you pay for the more expensive products/services. Generally, they are available during business hours, but Pipedrive offers support 24/7. You can contact customer support by clicking on the “question mark” icon in the top right corner of the downloaded software.

When searching for an article that answers your questions, you can navigate the option to chat with Pipedrive's customer support.

You can also email their support team at the following email address: support@pipedrive.com. Unfortunately, Pipedrive's technical support does not seem to have phone help access.

What does Salesforce offer?

Salesforce offers very good telephone customer support, but you have to pay for it unless you have a severe problem that the software defines as important and could affect other users, the system, or the information.

Otherwise, you must use the self-help tool available on the site to address technical issues.

Salesforce also offers a program at Salesforce University. It’s a one-week program costing $100 per person. You also need to account for travel expenses and time.

Results

Winner: Salesforce

We gave the edge to Salesforce primarily due to their telephone customer support. Pipedrive is not bad either with their 24/7 support, but the lack of phone options is a notable drawback for most businesses.

Pipedrive vs Salesforce (CRM): Ease of Use

It’s very important for CRM software to be easy to use; otherwise, it risks wasting time and money even if the platform is powerful. In this category, Pipedrive and Salesforce are very different.

What does Pipedrive offer?

Pipedrive makes a big difference with its ease of use. Its dashboard is clean and allows you to see everything you need. It provides you with insights on potential sales and informs you about the potential actions that you and your team should take.

Pipedrive also integrates with your email inbox and your activities and goals features, allowing you to analyze and find several ideas to take your business to the next level.

Additionally, Pipedrive has an excellent sales reporting feature where you can visually see important information.

What does Salesforce offer?

Salesforce is software recognized for its simplicity, but with a few complexities here and there. Because the software is very powerful with a wide variety of features, there is quite a significant learning curve to consider for you and your team.

It could even be useful to make use of the learning session at Salesforce University.

However, once you finally master the software, it is truly ingenious when it comes to managing your contact list, your opportunities, and potential sales, which are the most important aspects.

Results

Winner: Pipedrive

Pipedrive easily wins this category due to its ease of use and simplicity for those starting with this new software. This software is therefore a very good option for businesses needing immediate usability.

Pipedrive vs Salesforce (CRM): Pricing

Both software solutions are options that vary their prices per user, monthly, and with four different tiers of payment

What does Pipedrive offer?

• Essential: $15 per month / per user

• Advanced: $29 per month / per user

• Professional: $59 per month / per user

• Enterprise: $99 per month / per user

What does Salesforce offer?

Salesforce prices are as follows:

• Essential: $25 per month / per user

• Professional: $75 per month / per user

• Enterprise: $150 per month / per user

• Unlimited: $300 per month / per user

Results

Winner: Pipedrive

Pipedrive offers its plans at a lower price than Salesforce, while their features are quite comparable across versions.

Pipedrive vs Salesforce (CRM): Integration with Other Software

Integration is an underestimated aspect in CRM software. For instance, if you are using a new CRM platform with multiple features, you will find it difficult to manage both the email and marketing aspects without a good integration system within the software.

Fortunately, Pipedrive and Salesforce perform very well in this regard.

What does Pipedrive offer?

Pipedrive works with several third-party platforms like Slack, Outlook, or Outfunnel.

The “Pipedrive Marketplace” showcases all the applications that can be integrated into their software. You will see the most used and highly rated applications there. Some applications function through Pipedrive which doesn't even require you to switch windows on your computer.

Pipedrive also offers an API that allows companies to create their own application if the market does not have what they need.

What does Salesforce offer?

As you can expect for a CRM like Salesforce, the software also integrates very well with widely known applications or software like G Suite, Mailchimp, and Quickbooks. However, its selection of integrations is more limited, which forces developers to do more via Salesforce itself rather than using other applications or software to integrate.

However, Salesforce offers an AppExchange where you can find applications created by the community or create one.

Results

Winner: Pipedrive

How they compare: Pipedrive vs Salesforce (CRM)

Pipedrive is a simple and cheaper alternative to Salesforce

It's hard to beat Salesforce when comparing features and customer support service, but still, Pipedrive does a good job in terms of ease of use and integrating other applications. Not to mention its very low price; we have given it the edge over Salesforce.

However, this does not mean that Pipedrive is better for your business. If you are less concerned about price and prefer to have something powerful with a ton of features, Salesforce is probably a better choice.

The best way to find the right option is to try both.